Family Service and Engagement Worker

Phoenix, AZ

Job description

San Luis, AZ

The Family Service and Engagement Worker will collaborate with families in a partnership process that identifies the family needs, interests, strengths, goals, and resources needed to support the familys well-being. The Family Service and Engagement Worker is the familys liaison to program and community services and will connect assigned families to services that promote healthy, safety, and economic stability. The Family Service and Engagement Worker will be expected to conduct family engagement services and activities in the familys preferred language to the extent possible. Promotes school readiness by preparing children and families for school and life success as it relates to this position. Actively supervise children by sight and sound at all times and in all environments. Maintain all health and safety regulations to create an optimum learning environment. Facilitate health practices to keep children safe in the school bus, outdoor and indoor environments.

Initial employment physical, TB test or Chest X-ray, Tdap vaccination, valid Arizona Driver's License and vehicle insurance are required. Must pass a criminal background check to include a Child Abuse and Neglect register check and obtain a level one fingerprint clearance card. Must be First Aid and CPR certified or obtain certification within the first 6 months of employment. Must obtain Food Handlers card upon hire.

Within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field is required. An Associates degree in early childhood education (ECE), social work, human services, family services, counseling or a related field is preferred with 2 years experience working in an early childhood education environment also preferred. Experience in working with culturally diverse and low-income families preferred. Use of computer. Computer software programs (e.g. Microsoft Office, Adobe) and web-based systems are required. Bilingual in English/Spanish is required for Migrant programs; preferred for Early Head Start.


Work with center staff, all Content Area Coordinators and Specialists to implement the Head Start Act, Head Start Program Performance Standards and CPLC ECD Content Area Plans and Procedures.

Recognize parents as the childs primary teachers and nurturers.

Implement intentional strategies to engage parents in their childrens learning and development.

Support parent-child relationships, including strategies for increasing father engagement.

Develop relationships with parents and structure services to encourage trust and a respectful ongoing two-way communication.

Create a welcoming program environment, which respectfully incorporates the cultural, ethnic and linguistic backgrounds of families.

Provide parents with information about the importance of their childs regular attendance and partner with them, as necessary, to promote consistent attendance.

Have knowledge and experience in adult learning principles.

Ensure confidentiality of records and information as outlined in the Head Start Program Performance Standards and the ECD Content Area Plans and Procedures.

Maintain professional and ethical boundaries between self and families.

Demonstrate awareness and sensitivity to cultural issues and community practices of low income and at risk families, including dual language speakers.

Remain empathetic, non-judgmental, respectful, professional and ethical at all times.

Monitor records, functions, and processes related to CPLC ECD Family and Community Engagement Content Area Plans and Procedures as outlined in the Head Start Program Performance Standards, Parent, Family Engagement Framework while supporting families and children in attaining school readiness goals.

Learns to use different program data sources to inform work, decisions and methods for supporting families.

Performs effective recordkeeping and internal and external reporting to track family and program progress and integrates data collected to individualize services and decision-making.

Implement and engage in the case management process as described in the Head Start Program Performance Standards, the Head Start Act and CPLC ECD Content Area Plan and Procedures.

Assist families in identifying their strengths, resources and needs, including the development of Family Partnership Agreements that identify their goals.

Support the implementation of Parent, Family and Community Engagement Framework, school readiness activities, Home Connections communication and assignments.

Engage in ongoing regular contact and support with parents.

Implement program recruitment, eligibility, selection enrollment as required in CPLC ECD Content Area Plan and Procedures, Head Start Program Performance Standards and the Head Start Act.

Must obtain training, within 90 days of hiring, on Eligibility Determinations as outlined in the revised Head Start Program Performance Standards.

Identify children and families for recruitment, including the recruitment of children with disabilities, into the program and facilitate the enrollment process.

Implement, monitor and assure complementation of all required assessments, screenings and implementation of duties as outline in CPLC ECD Health and Nutrition Content Area Plan and procedures.

Including Child and Adult Food Care Program (CACFP) duties such as:

Handling Food and taking meal attendance when assisting in classroom (does not apply to Family Child Care option and Daycare Center providers)

Provide advocacy support to families to ensure the development of social skills, self-sufficiency and community influence and participation.

Can increase families awareness and ability to identify protective factors/strengths they have to overcome challenges.

Work with program Parent, Family, Community Engagement and Governance Specialists and Family Community Engagement Services Coordinator to develop community partnerships in order to connect families with opportunities that support safety, financial literacy, health, and family wellness.

Links parents to training that contributes to self-sufficiency and reaching goals around their education and/or career training.

Facilitates and/or coordinates evidenced-based parenting education opportunities (e.g. Abriendo Puertas).

Create and maintain a calendar of parent activities and meetings.

Implement parent engagement practices and activities including volunteer opportunities, Parent Committees and Policy Council.

Demonstrates group facilitation knowledge and skills.

Frequent travel to all statewide sites for trainings, meeting and presentations is expected with this position.

Maintain all professional development requirements in accordance to the Head Start Act, Head Start Program Performance Standards, and CPLC ECD Content Area Plans and Procedures.

Attend training, Pre-Service, In-Service and conferences as appropriate for the position.

Maintain professional communication protocol as identified by CPLC ECD, Head Start Act and Head Start Program Performance Standards.

Perform other duties as requested by immediate supervisor necessary to carry out the administrative/programmatic activities necessary to fulfill the goals and objectives of CPLC ECD.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, bending at the waist crouch or crawl. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision.

Must have dependable transportation and able to travel (in state/out of state). Ability to communicate clearly and effectively both verbally and in writing. Must be well organized and able to handle multiple tasks. Must be able to work independently with one or more parents as needed.

Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills. Obtaining and documentation of ongoing professional development, as identified in the following regulations: Arizona Child Care Licensing, Head Start Act (12/7/07) and Head Start Program Performance Standards (issued 9/1/16) is required on an annual basis.

Work is performed in structured environments. The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.