Junior Youth Case Manager

Phoenix, AZ

Job description

Phoenix, AZ

Job Summary
Jr. Case Managers (CMs) will provide comprehensive services of Chicanos Por La CausaS (CPLC) WIOA Youth Program to Opportunity Youth participants, ages 14-24. CMs will support, encourage, and guide youth to increase the success of goals & objectives and a healthy outlook of life.

CMs, are responsible for outreach and recruitment, coaching of the Individual Service Strategy (ISS), provide occupational and skills training, Work Experience (WEX) opportunities, supportive services and follow-up/retention services. Communicate regularly with educators, mentors, and other professionals, generate reports, and produce and maintain comprehensive online and/or physical case files.

Duties & Responsibilities

  • Recruit and manage a roster of 40-45 eligible youth annually;
  • Generate public interest in CPLC Workforce Solutions Programs, plans and implements outreach activities and promotional campaigns;
  • Interview, conduct intake assessment including TABE assessment, collect appropriate documents to complete enrollment requirements;
  • Coach youth in completing a youth-centric ISS which address barriers, implement education, employment, development, and training goals;
  • Meet monthly 1-on-1 with participants to support and update ISS as necessary;
  • Update case notes & files per contractual and CPLCs requirements;
  • Facilitate co-enrollment of youth between all programs;
  • Provide follow-up services after exit per program requirements;
  • Provides emergency assistance, crisis intervention and referrals, as needed;
  • Develop and maintain working relationships with educational and community partners to establish referral networks;
  • Attend all organizational, departmental, contractual program meetings, trainings and events;
  • Perform other related duties as required.


Desired attributes

  • Have the cultural competency to engage with youth and their families;
  • Recognizes that the youth they will spend time with may have many challenges and barriers in a complex urban environment;
  • Lead with vulnerability to cultivate trust and show no one is perfect;
  • Sees youth as the future of our city, state, and our nation;
  • Knows what it means to be a servant leader.


Qualifications and Requirements

  • Bilingual in English and Spanish (Preferred);
  • Knowledge of social services and workforce-related agencies and programs available in the community;
  • Effective interviewing and coaching techniques and procedures;
  • Excellent oral and written communication, interpersonal skills, public speaking, problem-solving, analytical skills, multi-tasking, organizational skills, leadership, and time management;
  • Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook & Office365 (Preferred);
  • Must possess or be able to obtain a valid state drivers license and able to drive participants on occasion;
  • Must be able to obtain Arizona Level One Fingerprint Clearance Card.
  • Bending, stooping and lifting up to 20 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.
  • Able to react to change productively, work a flexible schedule when needed and handle other essential and marginal functions as assigned.
    Preferred Education and Training

Bachelor's degree in social work or a related field and two years of experience in casework management, working with youth, or related activities. Any other equivalent combinations of experience, education and training which provides the ability to perform job duties.

58509143