Senior Youth Case Manager

Phoenix, AZ

Job description

Phoenix, AZ

CPLCs Mission
Chicanos Por La Causa (CPLC)s mission is to help individuals become economically and politically empowered and self-sufficient.

Job Summary
The Senior Case Manager (SCM) is responsible for leadership in coaching and advising a team of 2-3 case managers. SCM will work in tandem to directly provide comprehensive services of CPLCs Youth Program to Opportunity Youth participants ages 14-24. SCMs will support, encourage, and guide youth to increase the success of goals & objectives and a healthy outlook of life.

SCMs are responsible for outreach and recruitment, coaching of the Individual Service Strategy (ISS), provide occupational and skills training, Work Experience (WEX) opportunities, supportive services and follow-up/retention services, communicate regularly with educators, mentors, and other professionals, generate reports, and produce and maintain comprehensive online and/or physical case files.

Duties & Responsibilities

  • Recruit and manage a roster of 40-45 eligible youth annually;
  • Coach a team of 2-3 case managers to provide excellent program services;
  • Perform monthly ISS reviews, case files and assist in AJC Record File reviews;
  • Generate public interest in CPLCs Programs, plans and implements outreach activities and promotional campaigns and maintain a list of interested clients;
  • Interview, conduct intake assessment including TABE assessment, collect appropriate documents to complete enrollment requirements;
  • Coach youth in completing a youth-centric ISS which address barriers, implement education, employment, development, and training goals;
  • Meet monthly 1-on-1 with participants to support and update ISS as necessary;
  • Update and maintain case notes & files as required by contractual requirements;
  • Assist team in facilitating skills training workshops;
  • Provide follow-up services after exit per program requirements;
  • Provide emergency assistance, crisis intervention and referrals, as needed;
  • Connect with education and community partners to establish referral networks;
  • Attend all organizational, departmental, contractual program meetings and trainings;
  • Some positions may supervise interns or volunteers.

Desired attributes

  • Have the cultural competency to engage with youth and their families;
  • Recognize that the youth they will spend time with may have many challenges and barriers in a complex urban environment;
  • Establish rapport and cultivate trust with participants served;
  • See youth as the future of our city, state, and our nation;
  • Have techniques for dealing with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.

Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bilingual in English and Spanish (Preferred);
  • Knowledge of WIOA policy and procedures systems, social services, and workforce-related agencies and programs available in the community;
  • Effective interviewing and coaching techniques and procedures;
  • Excellent oral and written communication, interpersonal skills, public speaking, problem-solving, analytical skills, multi-tasking, organizational skills, leadership, and time management;
  • Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook & Office365 (Preferred);
  • Must possess or be able to obtain a valid state drivers license and able to drive participants on occasion;
  • Must be able to obtain Arizona Level One Fingerprint Clearance Card
  • Able to react to change productively, work a flexible schedule when needed and handle other essential and marginal functions as assigned.

Education and Training Requirements
Bachelor's degree in social work or related field and three years experience in casework, working with youth, or related activities. Other combinations of experience and or two years of education that meet the minimum requirements may be substituted